Refund policy

RETURN AND REFUND

The customer can exercise the right of withdrawal and refund in a simple way, below are 4 points that regulate and explain how to proceed in this case:

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the customer can withdraw from the conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 days from the date of receipt of the products.
To exercise the right of withdrawal, the customer must send a communication to that effect, specifying the order number to the following e-mail address: info@vanempo.com Or communicate via our whatsapp service at +39 3299452344
Subsequently, the customer will have to place the product inside the box received (alternatively a medium-sized box that does not limit the shapes of the product). Then you will have to book the collection and send the package to our office. The goods must be returned intact, complete with all its parts and original packaging, kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and techniques, according to normal diligence, without any signs of wear or dirt. .
We will reimburse the customer for the amount already paid within 7 working days of returning the object to the site, by means of a reversal of the debited amount, using the same payment method used by the customer in the initial transaction, unless otherwise agreed.