Terms of service
Terms and conditions
1. GENERAL INFORMATION
2. IDENTIFICATION OF THE PURCHASER CUSTOMER
3. IDENTIFICATION OF THE SELLER
4. INFORMATION RELATING TO THE PRODUCTS - METHOD
5. CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL CONTRACT CONDITIONS
6. OBLIGATIONS OF THE CUSTOMER
7. METHOD OF PURCHASE-PRICE
8. METHOD OF PAYMENT
9. DELIVERY OF PRODUCTS
10. ABSENCE OF THE RECIPIENT
11. GUARANTEE OF METHOD
12. GUARANTEE OF METHOD AND INTELLECTUAL PROPERTY RIGHTS
13. REPLACEMENT OF PRODUCTS
14. EXPRESS TERMINATION CLAUSE
15. COMPLAINTS AND INFORMATION
16. MODIFICATION OF THE GENERAL CONTRACT CONDITIONS
17. APPLICABLE LAW AND JURISDICTION
1. General Information
These general conditions of sale relate to the purchase of Vanempo products, carried out remotely via the telematic network on the vanempo.com site owned by Azienda Agricola Poggio di Cicignano - Via di Cicignano, 56 - 59013 Montemurlo, Prato, Italy.
The language used for the conclusion of the sales contract through the vanempo.com site is Italian.
2. Identification of the purchasing customer
The distance selling service is reserved for consumers / customers. By consumers / customers we mean natural persons, who act for purposes unrelated to commercial, entrepreneurial, professional craft activities.
Any non-consumer buyers (by way of example, sports associations, etc.) can contact the Azienda Agricola Poggio di Cicignano at the following email address info@vanempo.com and make their purchases in the manner reserved for them.
3. Identification of the seller
The seller is Azienda Agricola Poggio di Cicignano - Via di Cicignano, 56 - 59013 Montemurlo, Prato, Italy, P.I. 02231930971.
4. Information relating to products and their availability
Information about the products and their prices are available on the site.
During the purchase process, the customer checks the availability of the selected product or products.
5. Conclusion of the contract and acceptance of the general terms and conditions
Contracts for the sale of products on the vanempo.com website are considered concluded when the purchase order placed by the customer at Azienda Agricola Poggio di Cicignano is received and the latter accepts it.
The Customer, by sending his purchase order electronically, declares to have read and accepted these terms and conditions, the prices indicated, as well as the legal provisions, the privacy provisions and the return conditions, and he undertakes to observe and respect them in his relations with Azienda Agricola Poggio di Cicignano.
Azienda Agricola Poggio di Cicignano will notify the customer by e-mail of the shipment of the product referred to in the order and, therefore, the acceptance and confirmation of the order.
Azienda Agricola Poggio di Cicignano may refuse, in any case, and therefore will not accept orders in the following cases:
- the Customer cannot, or does not want to, pay using the payment methods indicated in these General Contract Conditions, or, if the payment method is not successful;
- in cases where there is suspicion of illegal activity, or that the products are purchased for commercial purposes;
6. Customer Obligations
The Customer is required, before submitting their purchase order, to carefully read these general terms and conditions. The forwarding of the purchase order implies their full knowledge and acceptance.
7. How to Purchase - Price
The Customer purchases the product, the characteristics of which are illustrated online in the respective descriptions, at the price indicated therein. Before submitting the purchase order, the unit cost of each product chosen will be summarized, together with the total cost, in the case of the purchase of multiple products.
8. Methods of Payment
The customer can make the payment due by choosing one of the following methods listed:
Shopify Payments by Stripe
The customer can use the integrated shopify system to pay by credit card.
PayPal / credit card
In the event that the customer intends to pay by credit card, he can use the PayPal procedure
BANK TRANSFER: must be made within 24 working hours of order confirmation.
9. Delivery of products
The purchased good, together with the relative shipping document, is delivered by courier, chosen by the Poggio di Cicignano Agricultural Company, to the address specified by the customer when placing the online order. The signature of the customer, or his delegate, is required; no deliveries are made to post office boxes.
The risk of loss or damage to goods, for reasons not attributable to Azienda Agricola Poggio di Cicignano, is transferred to the customer only when the latter, or a third party designated by him, other than the carriertakes physical possession of the assets.
However, the risk is transferred to the consumer already at the time of delivery of the goods to the carrier if the latter has been chosen by the consumer.
The shipment will not be carried out in the event of non-payment and / or non-successful payment.
Azienda Agricola Poggio di Cicignano guarantees the delivery of the products according to the terms indicated in the respective technical data sheets and based on availability or assortment.
10. Absence of the recipient
In the absence of the recipient, at the address indicated in the order, the general conditions referred to on the courier's website will apply.
11. Guarantee of conformity
The products purchased on the vanempo.com site are subject to the regulations on the sale of consumer goods. The delivered products comply with the characteristics illustrated online in the relative descriptive sheets. However, if a product should have a lack of conformity, it is the customer's responsibility to immediately contact the Azienda Agricola Poggio di Cicignano at the email address info@vanempo.com and document any discrepancies.
12. Guarantee of Authenticity and Intellectual Property Rights
Azienda Agricola Poggio di Cicignano guarantees the authenticity of all products purchased on the site. Vanempo brand products are strictly Made in Italy; the Vanempo brand is owned by the Poggio di Cicignano farm
13. Product Replacement
Azienda Agricola Poggio di Cicignano recognizes the Customer the possibility of replacing the purchased products; the costs of returning and sending the requested replacement product will be borne by the buyer. The dispatch of the chosen product, as a replacement, will be carried out in the manner and terms of delivery referred to in point 9 of these conditions.
The customer, who intends to request the replacement of a purchased product, must, within fourteen working days of receipt of the goods, contact Azienda Agricola Poggio di Cicignano at the e-mail address info@vanempo.com, specifying the reason for which the replacement is requested and / or the non-correspondence between what was ordered and what was received.
If the customer intends to replace the product, Azienda Agricola Poggio di Cicignano will arrange for the exchange, not before the return is returned to the warehouse, and on condition that the goods are returned with the original packaging and perfectly intact, without signs of use, taking on the Shipping fees. Azienda Agricola Poggio di Cicignano will accept to make the replacement only after checking the availability of the product requested in replacement.
The costs of returning the product will be borne by the customer, with the exception of any hypothesis of divergence between what was ordered and what was received; in the latter case, the costs of return and new dispatch will be borne by Azienda Agricola Poggio di Cicignano. To this end, the customer must wait for Azienda Agricola Poggio di Cicignano to send instructions, including the indication of the courier who will take care of the collection. Any refunds in ways, and by means, other than those indicated by Azienda Agricola Poggio di Cicignano will remain the responsibility of the customer.
14. Express termination clause
In the event of total or partial non-payment of the purchase price of the product or products, Azienda Agricola Poggio di Cicignano reserves the right to declare pursuant to and for the purposes of art. 1456 of the Italian Civil Code, the contract terminated by sending a written communication to the customer's e-mail address.
15. Complaints and information
For any complaint or clarification, the customer must contact the n. +39 3299452344 or the e-mail address info@vanempo.com. The customer will be contacted as soon as possible and in any case within 3 days. working from the request.
16. Modification of the general terms and conditions
Azienda Agricola Poggio di Cicignano may modify these terms and conditions. Any changes will be posted on the site. The modified general terms and conditions will govern the sales stipulated after the publication of the modifications. Orders placed prior to the publication of the changes will be governed by the previous version of the general terms and conditions.
17. Applicable law and competent court
These general conditions of contract and, consequently, the contracts concluded with customers, are governed by Italian law. Any dispute arising from the interpretation, validity, execution of these Conditions, will be devolved to the jurisdiction of the court of the place where the customer has his residence or domicile, if located in Italy.